SHIPPING POLICY
Shipping Methods: We proudly offer standard shipping to our valued customers within Kentucky. All orders will be shipped through trusted carriers, ensuring secure and timely delivery.
Processing Time: Estimated time for custom order processing is listed within the description for the item. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time: Shipping times may vary based on your location. In general, you can expect your order to arrive within 3-10 business days from the date of shipment.
Shipping Costs: We offer flat-rate shipping within Kentucky. Shipping costs will be calculated at checkout based on the weight and dimensions of your order.
Free Shipping: Free shipping is offered on orders over $100 within Kentucky. We will offer special offers from time to time where customers can enjoy free shipping.
Delivery Address: Please ensure that your shipping address is accurate and up-to-date. We cannot be responsible for delays or misdelivery due to incorrect information provided.
Local Pickup (Optional): For our local customers in Kentucky, we offer the option for pickup. Simply notify customer service, and we'll provide you with information for checking out and for scheduling pickup at our location.
Order Tracking: You will receive a tracking number with your shipping confirmation email, allowing you to monitor the progress of your shipment.
Damaged or Lost Items: If your order arrives damaged or is lost during transit, please contact us immediately, and we will assist you in resolving the issue.
Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.
Questions or Concerns: If you have any questions or concerns regarding your shipment or our shipping policy, please feel free to contact our customer support team. We're here to assist you!
Thank you for choosing JaneBee Ranch Designs, LLC! We appreciate your support!
RETURN POLICY
At JaneBee Ranch Designs, LLC, we take pride in crafting custom-made goods and providing personalized services tailored specifically to your needs. Each item we create is a unique piece of artistry, meticulously designed to meet your expectations.
As a result of this customized approach, we do not offer returns or exchanges for our products and services unless the received item significantly deviates from its description or exhibits a defect that affects its functionality. We stand by the quality of our work and are committed to ensuring your complete satisfaction with your purchase.
Conditions for Returns:
1. Incorrect Product: If you receive an item that is substantially different from what was described in your order, please contact us within five (5) days of receiving the product.
2. Defective Product: In the rare event that you encounter a defect in a product that affects its intended use, please notify us within five (5) days of receiving the product.
Return Process:
1. Contact our Customer Support team at info@janebeedesigns.com to report the issue and request a return.
2. Provide your order number, a description of the problem, and any supporting photographs, if applicable.
3. Our team will review your request and may request further information if necessary.
4. If your return request is approved, we will provide you with instructions on how to return the item.
Refund or Replacement:
Upon receiving the returned item and confirming the issue, we will either:
- Refund: We will provide a refund of store credit for the full purchase price, including any applicable shipping charges, to the original buyer.
- Replacement: If you prefer, we can provide a replacement item that meets the correct description and quality standards.
Please allow thirty (30) days for us to process your return and issue a store credit refund or replacement.
Contact Us:
If you have any questions or concerns about our return policy or need assistance with a return request, please don't hesitate to contact our Customer Support team at info@janebeedesigns.com.
Thank you for choosing JaneBee Ranch Designs, LLC! We appreciate your trust in our custom-made goods and services.
